Company Dynamics Software - Business Features
CRM & Project Management
CRM & Project Management makes looking after your customers simple. Customer satisfaction is the most important part of any business. Having quick access to their current orders status and contact information helps improve your workflow and allows you to keep them up to date. Emails, appointments and SMS can be sent out direct from the system.
The system is geared to allow your staff to view and effectively manage customer leads, quotes, orders, queries and complaints. All activities from initial enquiries through to final delivery and after sales service can be tracked and monitored as they are linked to the customer and their orders.
You can create mailing lists or email your customers directly with documents, service updates or your latest marketing. Being able to simply organise this will help you provide a first class customer service.
Managing projects, no matter how complex, is about having access to up-to-date information, and being able to plan and organise all the activities, items, costs and people related to it. You can schedule meetings and organise activities directly with your users and clients personal diary to keep them up-to-date as your projects progress.
Send your customer contact details to MailChimp or SendInBlue to give you the marketing potential from these customers. There is inbuilt analysis on customers and orders that can help you to identify who and what marketing is required. Unique customer details can be exported from order work reports, meaning you can target particular customers who bought certain products, for marketing or potential recall issues.
You can create mailing lists or email your customers directly with documents, service updates or your latest marketing. Being able to simply organise this will help you provide a first class customer service.
